Contact Information

Welcome to CozyWrap Studio (https://ftuyk3-0p.myshopify.com/). We are dedicated to delivering handcrafted, high-quality fabric home and kitchen essentials—including kitchen aprons, fabric cutlery pouches & storage rolls, and fabric cup sleeves.

If you have any questions regarding our products, order status, shipping, or returns, please feel free to get in touch with our customer support team using the details below.

1. Business & Store Identification

• Store Brand Name: CozyWrap Studio

• Legal Operating Entity: JAY CEE SHANE PTY LTD

• Online Store URL: https://ftuyk3-0p.myshopify.com/

• Primary Business Activity: Retail of aprons, fabric cutlery storage pouches, fabric cup sleeves, and kitchen textiles.

2. Customer Support Contact Details

• Customer Support Email: LemensIttel1375@outlook.co.nz

• Registered Corporate Address:

  JAY CEE SHANE PTY LTD

  16 Scroop Wy

  Spearwood WA 6163

  Australia

3. Customer Service Operating Hours

Our customer support team is based in Australia and is available to assist you during the following hours:

• Monday – Friday: 9:00 AM – 5:00 PM (AWST - Australian Western Standard Time)

• Saturday & Sunday: Closed

• Australian Public Holidays: Closed

Note: We aim to respond to all email inquiries within 24 to 48 business hours.

4. How to Reach Us & Inquiry Guidelines

To help us resolve your query as quickly as possible, please follow these guidelines when reaching out:

• Order Status & Support: Please include your Order Number (e.g., #CW1001) and the full name used during checkout in your email subject line or message.

• Product Care & Sizing Enquiries: If you need assistance regarding fabric care (washing, ironing), sizing for aprons, or pouch dimensions, feel free to drop us a message.

• Damaged or Missing Items: If your order arrives damaged or incomplete, please send clear photos of the shipping parcel label and the affected items to LemensIttel1375@outlook.co.nz within 48 hours of delivery.