Refund policy

Return and Refund Policy

Thank you for shopping at CozyWrap Studio (https://ftuyk3-0p.myshopify.com/), operated by JAY CEE SHANE PTY LTD. We take pride in crafting and delivering high-quality fabric goods, including kitchen aprons, fabric cutlery pouches and storage rolls, and fabric cup sleeves/cozies.

If you are not completely satisfied with your purchase, or if your item arrives damaged or defective, we are here to assist you. This Return and Refund Policy outlines your rights under Australian Consumer Law (ACL) and details our exchange and refund procedures.

1. Australian Consumer Law (ACL) Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

Under the ACL, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

What Constitutes a Major Failure?

  • The item is significantly different from its description or sample.

  • The fabric product is substantially unfit for its common purpose (e.g., broken ties/stitching rendering an apron unusable, defective thermal lining in cup sleeves, or torn seams in cutlery pouches upon receipt).

  • The item is unsafe or defective.

2. 30-Day Change of Mind Policy

In addition to your statutory rights under Australian Consumer Law, CozyWrap Studio offers a 30-day change of mind return policy.

If you change your mind about a product, you may return it within 30 calendar days from the date of delivery, subject to the following conditions:

  • Unused & Original Condition: Fabric aprons, cutlery pouches, and cup sleeves must be unwashed, unworn, unused, and free from stain marks, kitchen odors, perfume, or pet hair.

  • Original Packaging: Items must be returned with all original tags, fabric bands, and packaging intact.

  • Return Postage: For change of mind returns, the customer is responsible for paying all return shipping fees. Initial delivery costs are non-refundable.

Note: For hygiene reasons, fabric cutlery pouches and drink cup sleeves that have been washed, soiled, or used directly with unwashed cutlery or beverages cannot be returned under change of mind.

3. How to Initiate a Return

To request a return or exchange, please follow these steps:

  1. Email Support: Send a written return request to LemensIttel1375@outlook.co.nz including your Order Number, product name(s), and the reason for the return (Change of Mind or Faulty/Damaged Item).

  2. Review & Approval: Our support team will review your request within 24–48 business hours and provide you with a Return Authorization and our returns address in Spearwood, Western Australia.

  3. Pack Securely: Package your fabric items securely in a clean bag or parcel box to protect them from moisture or dirt during transit.

  4. Ship with Tracking: Send the package using a tracked postal or courier service (such as Australia Post) and keep your tracking number for reference.

Unsolicited returns sent without prior authorization will not be processed.

4. Damaged, Defective, or Incorrect Items

We carefully inspect all fabric stitching, ties, and prints before dispatch. However, if you receive a damaged, defective, or incorrect item:

  1. Contact us within 7 days of delivery at LemensIttel1375@outlook.co.nz.

  2. Attach clear photos showing the fault (e.g., ripped fabric, broken apron strap, missing pouch compartment) and the shipping parcel label.

  3. Upon confirmation, JAY CEE SHANE PTY LTD will either dispatch a free replacement or issue a full refund, including original shipping costs. You will not be required to pay return shipping fees for faulty or incorrect items.

5. Refund Processing

  • Inspection: Once your returned item arrives at our facility in Spearwood, WA, we will inspect it within 2 to 3 business days to ensure compliance with our return criteria.

  • Approval & Credit: Once approved, your refund will be processed back to your original payment method (Credit Card, PayPal, Afterpay, etc.).

  • Timeline: Refund credits typically appear in your account within 5 to 10 business days, depending on your financial institution.

6. Business & Customer Support Contact

For questions regarding returns, exchanges, or product care, please contact us: