Shipping policy

Shipping Policy

Thank you for visiting and shopping at CozyWrap Studio (https://ftuyk3-0p.myshopify.com/), operated by JAY CEE SHANE PTY LTD. We are dedicated to delivering our high-quality handcrafted fabric home goods—including kitchen aprons, fabric cutlery pouches & storage rolls, and fabric cup sleeves—safely and efficiently across Australia and internationally.

The following terms and conditions constitute our Shipping Policy.

1. Order Processing & Dispatch Time

  • Standard Processing Time: All orders are processed, quality-checked, and packed within 1 to 2 business days (Monday through Friday, excluding public holidays in Western Australia).

  • Order Tracking: Once your order is dispatched, you will receive an automated shipping confirmation email containing your tracking number and carrier tracking link.

  • Peak Seasons: During promotional sales, new product collection launches, or major holiday periods, processing times may extend up to 3 business days.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout based on package weight, destination, and selected shipping method.

A. Domestic Shipping (Australia Wide)

All domestic orders within Australia are shipped via Australia Post or reliable domestic courier services (e.g., Sendle, Aramex) with tracking included.

Service Estimated Transit Time Shipping Rate

Standard Australia Post Tracked Parcel

3 – 6 Business Days

Calculated at checkout (Free on orders over $60 AUD)

Express Australia Post Parcel

1 – 3 Business Days

Calculated at checkout

Note: Deliveries to regional or remote Western Australia, Northern Territory, or regional Queensland may take an additional 2–3 business days.

B. International Shipping (New Zealand, Asia-Pacific, North America, Europe)

We ship our lightweight fabric products worldwide using Australia Post International Standard and Express parcel services.

Service Estimated Transit Time Shipping Rate

International Standard Tracked Shipping

6 – 12 Business Days

Calculated at checkout

International Express Shipping

3 – 7 Business Days

Calculated at checkout

3. Fabric Protective Packaging Protocols

To ensure your aprons, cutlery rolls, and cup sleeves arrive clean, pristine, and ready for use:

  • Moisture & Stain Protection: All fabric items are carefully folded and enclosed in clean, dust-proof, sealed polybags to prevent dirt, dust, or water damage during postal transit.

  • Compact Eco-Friendly Mailers: Orders are dispatched in durable, weather-resistant mailing bags or recyclable cardboard boxes to ensure your parcel remains lightweight and environmentally friendly.

4. Order Tracking & Delivery Status

Every shipment from CozyWrap Studio includes end-to-end parcel tracking. You can monitor your delivery status through the tracking link sent via email upon dispatch or directly on the carrier portal (e.g., Australia Post Tracking).

Please allow up to 24 hours after receiving your shipping confirmation email for tracking updates to register on the carrier's system.

5. Customs, Taxes & Import Duties (International Orders)

  • Australia Domestic Orders: All prices on our store include Australian Goods and Services Tax (GST) where applicable. No secondary tax or duty applies to domestic deliveries.

  • International Orders: Deliveries shipped outside of Australia may be subject to local import duties, value-added taxes (VAT), or customs handling fees levied by the destination country. JAY CEE SHANE PTY LTD is not responsible for these extra charges; all such taxes and duties are the responsibility of the recipient.

6. Incorrect Delivery Address & Undeliverable Parcels

Please verify your delivery address carefully prior to finalizing your order.

If a parcel is returned to our facility in Spearwood, Western Australia due to an incorrect/incomplete shipping address provided by the customer or failure to collect the parcel from a local Australia Post outlet, the customer will be responsible for the postage costs required to resend the package.

7. Damaged or Lost Shipments

If your order arrives with damaged packaging or missing items:

  • Damaged Items: Please take photos of the damaged shipping parcel and product conditions immediately, and email us within 48 hours at LemensIttel1375@outlook.co.nz.

  • Lost Parcels: If parcel tracking indicates "Delivered" but you have not received it, please check around your property or with immediate neighbors first. If the package remains missing, contact us so we can initiate a official missing parcel investigation with Australia Post or the courier service.

8. Business & Customer Support Contact

For questions regarding shipping options, parcel tracking, or bulk delivery inquiries, please contact our support team: